FAQs

1. Select the products you require & place the order on our website by filling in your contact details OR Click on CONSULT WITH EXPERT through any product page, put your details.

2. From the time details are submitted, usually within 24-hrs (except Sundays), one of our consultants will get in touch with you & provide you with detailed consulting about the product selection, order processing & payment options.

3. After the realisation of the payment made against the proforma invoice provided by our consultant, we make your order confirmed & proceed it further for shipping.

1. A payment gateway service would charge 2 to 5% extra fees over the total order value. This amount won’t be too much for most e-com businesses where the order value is low. However, on the BullrocK website, most orders are for a home gym or commercial where the order value is higher. e.g., if you are buying a set of equipment worth ₹100,000/, The payment gateway convenience fee would be around ₹2000 to ₹5000. To save that, we take payment to our current bank account.

But what if I want to pay via credit/debit card?
Yes, we can send you a payment gateway link on-demand to use options such as credit/debit cards, internet banking, UPI etc. In such a case, the payment gateway service charges would be paid by the buyer.

2. Automating the shipping fees to calculate accurately is too difficult to do and maintain. Because of many factors; hence we manually calculate the shipping fees and quote separately. Why so?

  • In order to serve all the PIN codes of India, we use 5+ different shipping partners to ship our orders, such as Blue Dart, Rivigo, Safexpress etc.
  • As we are not averaging the shipping cost, you pay actual shipping fees only.
  • By this way, when you buy more, you save a lot of money on shipping. e.g., shipping charges for Bangalore i) 20kg barbell – ₹850*, ii) 2 x 20kg barbell – ₹1250*, iii) 20kg Barbell + 150kg Plates – ₹2500*
  • There are 19,000+ PIN codes in India. Every day a new Hub is created or closed, choosing the best-suited shipping partner for your address is a kind of task. While choosing the shipping agency, we choose the best value based on shipping fees and considerably fast delivery.

3. In this today’s digital world, most businesses are missing one to human communication. Most customers want one-to-one communication and not a different person every time they connect for inquiries, orders, and service-related queries. We at BullrocK take each customer seriously and personally. One of our consultants will be only the contact point you will ever need, could it be order, delivery, service or maintenance related query. Our team of consults are just a call away. We love to connect with people, understand their fitness needs and provide a solution, not just a product.

You can claim 100% transport insurance hassle-free with BullrocK.
With our growing family, we feel even more responsible to continue providing seamless service to athletes, so as to surpass the customer expectations. But, despite the best efforts on our end, sometimes our athletes face the issue of damaged goods during transit or missing goods.
To make the process of claiming transport insurance easy for you, our team in the video demonstrates how you can claim 100%. Follow the steps, and BullrocK will send you a new parcel, against the insurance issued, at no extra cost.

1. Once your order is dispatched from our warehouses, your account handler (the consultant you are connected with) will provide with you the Order Tracking Details, i.e. Tracking ID, Courier Partner’s Website link & Courier partner Company Name.
2. Just open the provided Website link & Paste the Tracking ID in the search box for the Consignment number. Hence, you will find the live status of your order in transit.

We ship your products via our network of courier partners. You can track your order status on the respective courier company website by using the tracking details provided by our team member.

We are aware of our customer’s happiness & expectations while receiving the product at his door, for that we strongly take care in the packaging & shipping process. By which the chances are 99.5%, where your product gets delivered in best possible condition as we have shipped from our warehouse, but despite the best efforts on our end, sometimes our athletes face the issue of damaged goods during transit or missing goods. But we provide 100% transport insurance to our all products for which customer have to follow the simple steps as demonstrated in this video. Just follow the steps, and BullrocK will send you new equipment, against the insurance issued, at no extra cost.