Return or Replacement will be processed only if:
- The product you have received is defective, i.e., not in working condition or damaged.
- The product that is delivered is different from what you have ordered.
- If you have followed the steps demonstrated in the video in case you find the boxes you received in damaged conditions.
- In case of Buyer’s Mistake or Buyer’s Remorse, we reserve the right to decline the return or refund request & if in case we accept, the buyer will be responsible for both side or one side shipping charges as acknowledge by our team.
Terms of Return or Replacement
- If you have received a damaged or missing partial order, then the buyer must notify his concerned sales executive who is handling his order within 3 (three) days from the date on which you receive the delivery of the product (“Return Period”).
- Also, the buyer has to register a complaint by mailing his concern at firstname.lastname@example.org within the same return period by attaching the images or videos of the damaged or defective product received.
- The buyer must keep the products in their unused original condition, along with the packaging, box & invoice copy for a successful return pickup.
- Once we receive your return or replacement request, a ticket will be immediately raised within our concerned team.
- Further, our team will verify the concern issue, for which we may request you to send us the images or videos of the defective or damaged product you have received & if in case we find that the issue can be resolved by providing technical assistance, we may request you a video call session. In the video call session, our technical expert will assist you in resolving the issue.
- If the issue gets resolved by the provided video call assistance, then the product is not eligible for return or Replacement. If not yet resolved, then don’t worry, we stand behind our product & customer satisfaction, we will send you a new product by picking up the defective one.
- Immediately a return request will be initiated within our reverse logistics team & within 3-4* working days (for most locations), the pickup will be done from your location. After the pickup, the day when we receive our product back at our warehouse location, we will inspect it and notify you that we have received the returned item.
- From that, within 2 working days, we will ship you a new replacement product & once dispatch is done, you will get your order tracking details from your allotted sales executive.
Order Cancellation or Refund:
- Once the order has been placed by making the payment, it can’t be cancelled or refunded, but if you want to make any modification within your order, you can ask your sales executive & it will be subject to stock availability & team BullrocK. Any modifications must be informed by the buyer prior to dispatch only.
- The Customised product order are never subject to cancellation after the placement of the order (the day you make payment).
- For the sake of abundant clarity, in any case where the buyer refuses or denies the support asked by our team or in the case where our technical team believes that the product is deemed ineligible for a return based on our verification and assessment. We shall not accept the return request.
- From time to time, please note we may update our return, refund or cancellation policies, so we request you to check the policy terms every time you wish to purchase.
- By making or initiating the purchase of BullrocK’s products, you agree to be bound by the terms in this Policy without modification.